STANDARD TERMS AND CONDITIONS OF SALE

Business Name: Hriday Jain Official

Business Type: Print-on-Demand Services

Contact Email: hridayjainofficial@gmail.com

1. Order Processing

All products are custom-made and printed on demand. Orders are processed immediately upon confirmation. Once placed, orders cannot be canceled or modified due to the nature of custom production.

2. Shipping Policy

Shipping Time Frame:

Orders are shipped within 6–8 business days after confirmation.

Shipping Charges:

Free shipping is available for selected product categories (mentioned on product pages).

Other categories incur a shipping fee of ₹63 per 500 grams.

3. Return & Exchange Policy

Return Eligibility:

Returns are only accepted in the following situations:

The product is damaged.

The design is incorrect.

Return Window:

Customers must raise a return request within 2 working days of receiving the product.

Required Proof for Returns:

Clear images of the damaged/wrong product.

An uncut packaging video showing the product being unboxed.

Return Not Accepted If:

The product is used, washed, or damaged by the customer.

The complaint is made after the 2-day window.

Required proof (images and packaging video) is not provided.

4. Refund & Exchange Policy

Refunds are NOT available.

If your return is approved, you may opt for a replacement/exchange only, depending on product availability.

5. Intellectual Property

All product designs, images, brand assets, and content displayed on our platform are the exclusive property of Hriday Jain Official. Unauthorized use, reproduction, or redistribution is strictly prohibited.

6. Contact Us

For return requests, exchanges, or order-related issues, please email:

📧 hridayjainofficial@gmail.com

(Include your order ID, issue description, and required proof.)

7. Agreement

By placing an order with Hriday Jain Official, you agree to abide by the above terms and conditions.